Key Responsibilities
Handle inbound and outbound calls regarding patient appointments, department inquiries, and hospital services.
Provide accurate information about OPD schedules, doctor availability, and facility guidelines.
Confirm, reschedule, or cancel patient appointments using the hospital management software.
Follow up with patients for post-consultation feedback and upcoming procedure reminders.
Address basic patient queries or direct complex medical concerns to the appropriate department.
Maintain accurate records of all customer interactions and call logs in the internal database.

Required Qualifications & Skills
Education: Any Bachelors degree (BA, B.Com, B.Sc, BBA, etc.).
Experience: 0 to 1 year in telecalling,



customer support, or front-desk roles (Healthcare experience is a plus, but freshers are encouraged to apply).
Languages: Proficiency in English and Kannada; knowledge of Hindi or other regional languages is highly preferred.
Communication: Exceptional verbal communication, active listening, and phone etiquette.
Soft Skills: High empathy, patience, and a patient-centric mindset needed for a hospital setting.
Technical Skills: Basic computer knowledge and familiarity with MS Office (Excel, Word).

📌 Walk In Tele Caller Bengaluru
🏢 Sri Shankara Cancer Foundation
📍 Bengaluru