NOTE-ONLY FOR MALE

Role Description The ILO Practitioner (Instructor-Led-Online) provides end-to-end support for virtual trainings offered to both external and internal IBM clients. The team handles back-end scheduling, enrollment, and training logistics. In addition, we facilitate virtual events using the Microsoft Teams and other related tools.

Key Responsibilities
Set-up Microsoft Teams and IBM Video Streaming tools
Coordinate event logistics and agenda with the requesters prior to the event
Run preparation calls with the event contact and presenters prior to the live event
During the live event, provide in-session support, including sound checks to ensure clear audio quality and basic troubleshooting to ensure that the event runs smoothly
Publish necessary media files and event artifacts
Inform event POC of any problems encountered
Manage the team's functional inbox to answer client queries and requests
Work with Teams/other tools and Technical Support to help resolve higher level of technical difficulties
Generate reports for the team and the clients
Perform back office responsibilities,



mostly involving management of learning activities and logistics in Event Planning and Delivery (EPD), IBM Events & Classes, YourLearning, and Lighthouse, among other tools
Manage/Update data or trackers for reports

Required Skills
Excellent administration and organizational skills
Excellent oral and written communication skills
Customer-oriented: demonstrates a positive attitude towards customer service
Excellent interpersonal skills and ability to deal with all kinds of clients
Robust thinking and problem-solving skills: able to analyze errors/complex issues and identify appropriate solutions
Positive working knowledge of web-based systems
Ability to deal with confidential information
Ability to understand and execute business controls
Active listening skills to ensure clarity of information
Thorough execution of process steps
Must possess keen attention to details
Adaptable to client's requests as the need arises
With initiative and positive judgment
Has the ability to work under pressure and meet deadlines
Has the ability to prioritize
Has the ability to work productively with little supervision

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