Job DescriptionJob Summary
NResponsible for supporting business processes within Global Business Services, driving program management including but not limited to governance, transition and continuous improvements
NJob Responsibilities
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Responsible for operational excellence in line with GBS operating model by driving governance framework as per GBS operating model N
Drive governance for GBS operational plans N
Publish operational dashboards. Trend and analyze for governance N
Track execution of operational actions. Report against plan on outcomes realized from actions N
Champion Continuous Improvement Initiatives at GBS N
Drive meeting as per agreed governance framework for all processes N
Ensure transition excellence by implementing 6D methodology for all process transfers N
Manage RAID (Risk, Action, Issue, Decision) across GBS for people, process and systems N
Escalate process risks and issues appropriately collaboratively with the Service Leaders and Operational Leaders N
Support Quality Management Team for activities as aligned N




Support regulatory and customer audits, when required N
Escalate unresolved issues to immediate supervisor N
Works in a safe manner collaborating as a team member to achieve all outcomes. N
Demonstrate Behaviours that exhibit our organizational Values: Collaboration, Courage, Perseverance, and Passion. N
Ensure personal adherence with all compliance programs including the Global Business Ethics and Compliance Program, Global Quality policies and procedures, Safety and Workplace policies, and HR policies. N
All other relevant duties as assigned. N

nJob Requirements
NEducation
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Minimum Post Graduate, preferably in the field of Life-sciences N

nKnowledge, Skills and Abilities
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Excellent communication skills N
Multitasking and valuable at analytics N
Adept with Microsoft office suite of applications N
Capability to work in amatrix workplace N

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