Job Description – Team Lead (Customer Support / Technical Support)

Position: Team Lead

Location: Hyderabad

CTC: Up to ₹7 LPA

Shift: Rotational Night Shifts

Eligibility: Graduates & Undergraduates

Joining: Immediate Joiners Preferred

Role Overview

We are looking for an experienced Team Lead with a strong background in Customer Support or Technical Support . The ideal candidate should have on-paper Team Lead experience , excellent communication skills, and the ability to manage teams in a rapid-paced environment while driving performance and customer satisfaction.

Key Responsibilities
Lead, mentor, and manage a team of customer support/technical support executives.
Monitor team performance against KPIs such as CSAT, AHT, Productivity, Quality, and SLA adherence.
Conduct regular coaching sessions, performance reviews, and feedback discussions.
Handle client and customer escalations effectively and ensure timely resolution.
Drive team engagement, motivation,



and continuous improvement initiatives.
Prepare and publish performance reports and dashboards.
Collaborate with cross-functional teams to achieve operational objectives.
Ensure adherence to company policies, processes, and quality standards.

Requirements
Minimum experience in a Team Lead role (on papers mandatory) .
Strong experience in Customer Support or Technical Support operations .
Excellent verbal and written communication skills.
Robust people management, coaching, and leadership skills.
Ability to work in rotational night shifts .
Immediate joiners will be preferred.

What We Offer
Market-competitive salary up to ₹7 LPA .
Opportunity to work with a leading organization.
Career growth and leadership exposure.
Dynamic and team-oriented work workplace.

Interested candidates can apply by contacting:

Neha Mamidi

📌 Team Lead Hyderabad
🏢 TP
📍 Hyderabad