Job Description
Act as a main resource for F&B; reservation agents needing assistance technically or with regards to achieving customer satisfaction
Responds to all guest reservation request and executes prompt, courteous and accurate guest service at all times
Fully knowledgeable about F&B; Outlets, rates, promotions, programs, hotel facilities and services
Understand and enforce hotel and company credit policies and ensure proper billing instructions, routing instructions and payment methods are applied to the reservations
Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits / guarantee
Handling site visit from the guest
To submit to Food and Beverage office the following: monthly outlet report, monthly objective review, trainer’s report and promotions analysis.
To maintain outlet communication board.
Ensure that all employees establish a rapport with guests. Handle all guest requests and enquiries on food, beverage and service.
To have a complete understanding of financial aspects of the outlet
To ensure that the monthly forecasted Food & Beverage revenue figures are achieved.
To handle voiding, correcting, changing of restaurant,
checks in accordance with the prescribed procedures and account for all checks used during each shift.
Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet.
Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Kolkata Hotel & Residences to ensure maximum cooperation, productivity, and guest service.
Monitor and supervise service flow in the assigned outlet.
Any matter which may effect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management
To implement a consistent guest recognition program and maintain a relevant guest database
You need to ensure all the functions of a personalized and warm telephone reception.
Additional Information
•Employee perk card offering discounted rates at Accor hotels worldwide.
•Develop your talent through Accor’s learning programs.
•Chance to grow within your property and across the world!
•Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.