18 Sep
|
Shreya Agarwal
|
India
18 Sep
Shreya Agarwal
India
Customer Care Executive – Garment Ecommerce
Responsibilities
Handle customer queries via calls, WhatsApp, messages, and email.
Manage website and marketplace order-related issues.
Assist with delivery, returns, exchanges, refunds, sizing, and product queries.
Follow up and resolve customer issues within timelines.
Coordinate with warehouse, dispatch, ecommerce, and accounts teams.
Maintain skilled and explicit customer communication.
Key Requirements
Valuable English and Hindi communication.
Strong customer handling and convincing skills.
Basic knowledge of ecommerce and online orders.
Comfortable with email, WhatsApp, and Excel.
Prior customer care/ecommerce experience preferred.
📌 Customer Care Executive Jaipur (India)
🏢 Shreya Agarwal
📍 India