Job Description

Job Title

Sprinklr + Consultant + I&P; GN SONG

Management Level

Level 9 - Consultant

Location

Gurgaon / Mumbai / Bangalore / Chennai / Pune / Hyderabad / Kolkata

Must have skills

Sprinklr Unified CXM; Product Solution Consulting; Pre-Sales; Implementation; CCaaS Transformation; Customer Service Operations

Positive to have skills

Salesforce and Adobe CRM Integrations; Cloud Contact Center Technologies; Workflow Automation; Workforce Optimization; Social Media Engagement; Unified Communications; Analytics

Job Summary

As a Sprinklr skilled within the I&P; Global Network Song practice, you will work with clients to design, build, and implement customer service transformation initiatives. You will support Sprinklr Unified CXM product solution consulting, pre-sales, implementation, CCaaS transformation, and business-value realization.

Roles & Responsibilities
Understand market and customer challenges and create business cases and strategic transformation roadmaps based on market trends.




Promote and deliver Sprinklr Unified CXM solutions through product demonstrations, partner training support, pricing strategies, documentation, and client engagement.
Build strategic relationships across the Sprinklr ecosystem and support partner activities.
Develop requirements based on leadership input, including performance reporting, problem solving, and conflict management.
Act as a Sprinklr Unified CXM subject matter expert across the CCaaS transformation delivery lifecycle.
Support client RFPs through presentations, technical workshops, proposal inputs, and proofs of concept.

Skilled & Technical Skills
Experience in Customer Service operations, contact center channel assessment, benchmarking, gap analysis, and business-case development.
Experience implementing omnichannel self-service, IVR, and omnichannel orchestration routing using Sprinklr Unified CXM.
Hands-on experience solutioning voice and non-voice applications using Sprink

📌 #acn I&p Bengaluru
🏢 Accenture
📍 Bengaluru