Job Description

Job Purpose

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Managing the collections unit of Collection Managers and Vendors in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines and complying with regulators norms.

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Duties And Responsibilities

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Planning allocation of portfolios to Branches and Agencies Based on Performance.
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Proficiency in collections management, active and recovery strategies in retail or vehicle finance.
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Strong relationship management skills for coordinating with branches, Vendors, and customers.
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Ability to analyze data, prepare MIS reports, and use basic MS Excel and other relevant software tools.
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Knowledge of NBFC operations, and regulatory compliance in financial services.
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Effective communication, negotiation, and conflict-resolution skills.
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Proven experience in leading and engaging field collection teams and meeting performance targets.
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Solid organizational and time-management capabilities with attention to accuracy.
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Willingness to travel within the assigned area and work in office in Tirunelveli.
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Key Decisions / Dimensions

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Management of high value cases
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Agency assessment and influencing in achieving targets
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Major Challenges

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Portfolio Management – closing cases at Bucket X
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Managing difficult locations with scarcity of relevant talent
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Need to manage CM's and Agencies to achieve collection targets
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Required Qualifications And Experience

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Graduate in any discipline
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5+ years experience in managing Banking or NBFC collection
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Vendor management and team Management Skills
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Hiring Collection Managers & Appointing Agencies, Building capacity
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