Key Responsibilities
Contact customers upon scheme closure/maturity to verify customer details and cheque requirements.
Conduct customer verification calls for changes in name, date of birth, mobile number, and other customer details.
Verify customer information against available records and identify discrepancies.
Follow up with customers for KYC updation and required supporting documents.
Verify KYC status before processing or releasing customer cheques.
Ensure cheques are not processed/released for non-KYC customers until the required KYC is completed.
Coordinate with showroom teams for customer verification, KYC completion, corrections, and pending documentation.
Ensure customer details and KYC status are accurately updated in the system.
Maintain records of customer calls, verification status, KYC status, discrepancies, and cheque processing.
Follow up on pending customer confirmations, KYC documents,



and required corrections.
Escalate discrepancies or unusual customer information to the concerned team for verification.
Prepare and maintain MIS reports related to scheme closure, customer verification, KYC status, and cheque processing.
Support Internal Audit by maintaining proper documentation and records for audit verification.

Eligibility Criteria:

Qualification: Bachelor's Degree in any discipline. B.Com / BBA / BCA / related qualification preferred.

Experience: 1–4 years of relevant experience in Call Center, Customer Verification, KYC, Back Office, Audit Support, or Customer Service operations.

Language Proficiency: Fluency in English and Tamil. Knowledge of Telugu and Kannada is preferred.

📌 Customer Support Executive Chennai
🏢 Khazana Jewellery
📍 Chennai