Job description

Roles and Responsibilities:
Must be fluent in Bengali language in both written and verbal communications.
Handles customer inquiries through Live Chat communications in a skilled manner.
Assesses customers issues and takes appropriate actions to ensure that customer's needs are satisfied.
Coordinates with other teams based in different locations that share similar objectives.
Be proactive and take initiative to explore and learn the products that we offer.
Understands standard operating procedures and delivers service that is according to the quality standards set by the Company.
Escalates system anomalies and general issues faced by customers to the relevant party in a timely manner.
Requests for information at the start and end process through Live Chat, emails, and other authorized communication tools such as Telegram.
Follow up on unresolved inquiries through emails, calls, etc.
Complete logs, records, and daily shift handover reports.
Performs other functions and special projects as assigned by immediate Supervisor or Senior Agent.

Required Candidate profile :




Must be fluent in Bengali language in both written and verbal communications.
Ability to communicate & intermediate in English & Hindi Languages is fine
Must have experience in customer service. Experience in voice accounts is not required but it is a huge plus.
Experience in the iGaming industry is a huge advantage.
Must possess a positive attitude and can take constructive criticism.
Must be coachable and show willingness to learn.
Must be computer literate, can operate basic MS Office suite and has an acceptable typing speed.
Must be a capable multi-tasker without sacrificing efficiency and accuracy.
Must be adaptable, willing to work in shifting schedules including graveyard shift.

Desired Candidate Profile:

Freshers preferred. Background of accounting is a plus.

Perks and Advantages

Salary will be refreshed post 6 months training period

Drop Facilities available for night shift

Quarterly Bonus options available

📌 Customer Support Executive Kolkata (India)
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