Role & Responsibilities-
Design, implement and sustain Quality Frameworks across assigned business units.
Define quality standards, audit methodologies and governance mechanisms.
Conduct process quality audits, transaction audits and governance reviews.
Monitor adherence to SOPs, customer requirements and compliance standards.
Analyse quality trends and drive corrective and preventive actions.
Lead governance reviews with Operations and Leadership teams.
Develop governance dashboards and management reports.
Drive Lean, Six Sigma, Kaizen, PDCA and Continuous Improvement initiatives.
Facilitate Root Cause Analysis using 5 Why, Fishbone and Pareto techniques.
Standardize processes and implement best practices across projects.
Monitor KPIs, SLAs and operational performance metrics.
Identify operational risks and implement mitigation plans.
Partner with Operations, Training, MIS and Automation teams.
Drive automation and digital transformation prospects.
Support customer governance meetings and executive business reviews.
Coach and mentor teams on Quality and Operational Excellence practices.
Support internal,
external and customer audits.
Prepare executive reports and present improvement recommendations.
Lead cross-functional improvement projects.
Drive a culture of continuous improvement and operational excellence.
Qualification
Bachelor's Degree in Engineering, Commerce, Business Administration, Management or related discipline.
MBA (Operations/Quality) preferred.
Lean Six Sigma Green/Black Belt certification preferred.
Experience
5 to 6 years of relevant Quality, Process Excellence or Operational Excellence experience.