Must-Have
815 years of IT Service Management experience.
4+ years working on the ServiceNow platform.
Experience in enterprise support settings and managed services.
Prior experience as Service Delivery Manager, ITSM Lead, or Service Transition Manager preferred. ITIL 4 Foundation or ITIL Intermediate/Managing Qualified
ServiceNow Certified System Administrator
ServiceNow Certified Implementation Specialist
PMP, Prince2, or Agile certifications are advantageous
Positive-to-Have
Exposure to SAP S/4HANA migrations or upgrades.
Knowledge of SAP Solution Manager, ChaRM, and monitoring tools.
ITIL / PMP / Prince2 / Agile certifications.
Experience in global delivery and multivendor environments.