Location: Noida Sector 63
Role: CMT Customer Support / Complaint Management
CTC: 30,000 per month

Job Responsibilities:
Handle and resolve customer complaints and escalations received through calls, chats, emails, and social media.
Understand customer concerns and provide accurate and timely resolutions.
Manage escalated cases while maintaining a qualified and customer-centric approach.
Coordinate with internal teams to ensure complaints are resolved within defined TAT/SLA.
Maintain proper records of complaints, actions taken, and resolutions.
Follow up with customers wherever required and ensure issue closure and customer satisfaction.
Identify recurring complaints and share insights with the concerned teams.
Maintain quality, productivity, and compliance standards.

Candidate Requirements:
Graduate in any stream.
6 M+ of experience in Customer Support / Complaint Handling / Escalation Management.
Prior experience handling customer complaints and escalations is preferred.
Excellent verbal and written communication skills.
Robust problem-solving and negotiation skills.
Ability to handle difficult customers professionally.
Comfortable working in a target-driven and fast-paced workplace

📌 Customer Support Executive Noida
🏢 Firstmeridian Global Services
📍 Noida