Job Description

We're looking for a detail-oriented and customer-focused Reservation Associate to join our energetic team in Gurugram, India. In this role, you will be the backbone of our reservation operations, handling customer inquiries with professionalism and enthusiasm while converting them into confirmed bookings. You will work collaboratively with our Sales, Marketing, and Front Office teams to ensure seamless operations and exceptional customer experiences. This position offers an excellent chance to develop your career in the hospitality industry while making a direct impact on our organization's success.
Handle incoming reservation inquiries promptly and professionally, ensuring complete and accurate information is recorded according to standard procedures
Convert customer inquiries into confirmed bookings by providing exceptional service and addressing customer needs with empathy and efficiency
Maintain and update corporate databases and reservation systems,



ensuring all delegate bookings and customer records are current and accurate for future reference
Respond to customer queries and resolve issues in a timely manner to maximize customer satisfaction and loyalty
Collaborate with Sales, Marketing, and Front Office teams to optimize room occupancy rates and maximize revenue opportunities
Perform daily reservation filing, correspondence, and administrative tasks with meticulous attention to detail
Identify cost-effective resource utilization opportunities and communicate recommendations to the team
Provide effective support to team members and internal/external representatives to ensure productive service delivery
Perform additional duties as assigned by the Reservations Manager or Team Leader to support organizational goals

📌 Reservation Associate Gurugram (India)
🏢 AccorHotel
📍 India