18 Sep
|
Popular Vehicles and services
|
India
18 Sep
Popular Vehicles and services
India
Oversee daily customer service operations and team performance.
Train, mentor, and develop customer support representatives.
Handle customer escalations and complex service issues.
Develop and implement customer service policies and best practices.
Monitor KPIs such as response time, resolution rate, and customer satisfaction scores (CSAT).
Analyze customer feedback to identify service improvement prospects.
Collaborate with sales, marketing, and product teams to improve customer experience.
Manage customer support tools and CRM software.
Ensure compliance with company policies and industry regulations.
Stay updated on customer service trends and technologies.
Prefer candidate with minimum 5 years of experience in customer handling
Pay: ₹15,000.00 - ₹30,000.00 per month
Advantages:
Health insurance
Provident Fund
Work Location: In person
📌 Customer Care Manager Kottarakkara (India)
🏢 Popular Vehicles and services
📍 India