Job Description – Retention Manager

Location: Acolyte Technologies
Department: Operations
Employment Type: Full-Time

Job Summary:
We are looking for a proactive and client-focused Retention Executive responsible for maintaining strong relationships with existing clients, ensuring timely follow-ups, addressing concerns, and supporting retention initiatives. The role involves regular client interaction, coordination with internal teams, and execution of retention processes to enhance customer satisfaction and reduce service drop-offs.

Key Responsibilities:
Regularly engage with existing clients through calls, emails, and messages.
Assist in managing renewals by sending reminders and tracking timelines.
Act as the first point of contact for client concerns and coordinate resolutions.
Collect client feedback and share insights with senior team members.
Monitor client activity and identify early signs of dissatisfaction.
Maintain accurate records and follow-ups in CRM systems.
Coordinate with sales,



operations, and support teams.
Share service updates and reminders with clients.

Required Skills & Qualifications:
Bachelor’s degree in Business, Management, or a related field.
0–2 years of experience in client handling or customer support.
Positive verbal and written communication skills.
Basic knowledge of CRM tools and MS Excel.
Solid follow-up and coordination abilities.
Customer-centric mindset.

Preferred Attributes:
Experience in service-based organizations.
Ability to manage multiple clients.
Willingness to learn and grow.

Key Performance Indicators (KPIs):
Client Retention Rate
Renewal Closure Rate
Follow-up Compliance
Client Satisfaction Feedback
Issue Resolution Turnaround Time

Pay: ₹30,000.00 - ₹50,000.00 per month

Advantages:
Provident Fund

Work Location: In person

📌 Retention Manager Shastri Nagar
🏢 Acolyte Technologies
📍 Shastri Nagar