Key Responsibilities
Greet and assist customers professionally and courteously.
Understand customer requirements and provide appropriate information or solutions.
Handle customer complaints, feedback, returns, and exchanges as per company policy.
Manage service requests and ensure timely resolution.
Coordinate with sales, warehouse, delivery, and other departments for customer-related issues.
Follow up with customers on pending service requests.
Maintain accurate records of customer complaints, returns, and service cases.
Ensure proper documentation and billing-related support where required.
Explain product usage, warranty, service policies, and procedures to customers.
Escalate complex issues to the Store Manager or relevant department.
Maintain service-desk/store-area standards and ensure a positive customer experience.
Support store operations during peak hours and promotional activities.
Achieve customer-service and operational KPIs.

Pay: ₹163,281.45 - ₹607,802.46 per year

Perks:
Paid sick time
Paid time off

Work Location: In person

📌 Service Associate Jaipur (India)
🏢 MR.DIY
📍 India