Customer Interaction: Greet customers and assess their vehicle service needs, acting as the primary point of contact between the customer and the service department.
Service Consultation: Listen to customer concerns, diagnose issues, and suggest appropriate repairs or maintenance services.
Work Orders: Create detailed and accurate work orders, listing the necessary services, parts, and labor required for the job.
Estimates and Pricing: Provide cost estimates to customers for repairs and services, ensuring transparency and clarity in pricing.
Liaison Between Technicians and Customers: Communicate customer needs to the service technicians and relay technical information from technicians to the customers in a transparent, non-technical manner.
Service Scheduling: Manage service appointments, ensuring the effective flow of vehicles through the service process.
Vehicle Inspection: Conduct initial inspections or test drives when necessary to better understand vehicle issues.
Customer Updates: Keep customers informed about the status of their vehicles, including updates on service progress,



additional repair recommendations, and expected completion times.
Warranty and Service Contracts: Advise customers about warranty coverage and service contracts, ensuring eligible repairs are processed accordingly.
Upselling and Cross-Selling: Recommend additional services or products based on the vehicle’s condition and customer needs (e.g., extended warranties, preventive maintenance).
Final Inspection and Delivery: Ensure quality checks are completed on serviced vehicles and deliver the vehicle back to the customer with an explanation of work performed.
Customer Satisfaction: Address and resolve customer complaints or concerns, ensuring a high level of customer satisfaction.
Service Records Management: Maintain accurate records of all service work, customer interactions, and follow-ups for future reference.

Job Type: Full-time

Pay: ₹14,000.00 - ₹17,000.00 per month

Advantages:
Health insurance

Work Location: In person

📌 Service Advisor For Kairali Ford Enchakkal Thiruvananthapuram
🏢 KAIRALI FORD
📍 Thiruvananthapuram