ORM Executive – Gurgaon | Leading FMCG Client

We are hiring Graduates with relevant ORM experience for an Online Reputation Management (ORM) role with a leading FMCG client in Gurgaon.

Job Details
Job Location: Gurgaon
Process: Online Reputation Management (ORM)
Client: Leading FMCG Brand
CTC: Up to ₹6.50 LPA
Qualification: Graduates Only
Experience: Minimum 1 year of ORM experience
Shift: Rotational Shifts
Transport: Both-Side Cabs
Joining: Immediate Joiners Only

Role & Responsibilities
Monitor customer conversations about the brand across online, digital and social media platforms
Respond to customer queries, complaints and feedback professionally and promptly
Address customer concerns while maintaining a positive brand image
Monitor online conversations and identify potential reputation-related issues
Provide accurate and appropriate responses in line with brand guidelines
Escalate critical or sensitive customer issues to the relevant teams
Maintain proper records of customer interactions and resolutions
Proactively contribute towards protecting and improving the brand's online reputation
Maintain a consistent, qualified and customer-focused communication style

Candidate Requirements
Graduation is mandatory
Minimum 1 year of relevant ORM experience




Strong written and verbal English communication
Excellent written communication and customer-handling skills
Positive understanding of social media and online customer interactions
Ability to handle customer complaints and sensitive conversations professionally
Strong attention to detail and ability to work in a fast-paced environment
Comfortable working in rotational shifts
Immediate joiners only

Important Eligibility Criteria

Only candidates currently based in Delhi or Gurgaon/Gurugram will be considered.

Candidates requiring relocation to Gurgaon will NOT be considered.

Immediate joiners only. Candidates serving notice period will not be considered.

Salary & Advantages
CTC up to ₹6.50 LPA
Both-side cab facility
Opportunity to work with a leading FMCG brand
Gurgaon location
Exposure to online reputation management and digital customer engagement

If you meet the above criteria and are available to join immediately, apply now with your updated resume.

Pay: Up to ₹650,000.00 per year

Application Question(s):
Are you currently located in Delhi or Gurugram?

Experience:
ORM: 1 year (Preferred)

Work Location: In person

📌 Orm Executive – Gurgaon Leading Fmcg Client Gurugram (India)
🏢 Outpace Consulting Services
📍 India