Role & responsibilities
Sample Accessioning: Register and accurately enter all patient, sample, test, and billing details in the LIS.
Customer & Client Coordination: Handle queries through phone, WhatsApp, and email; coordinate with patients, patient coordinators, doctors, and credit clients.
Query Resolution: Handle and resolve queries related to samples, tests, reports, TAT, and other laboratory services in a timely and skilled manner.
Test Information: Provide accurate information regarding laboratory tests, sample requirements, TAT, and other laboratory services.
Payment Coordination: Manage payment follow-up for cash clients, submit daily payment reports to the Finance team
Confidentiality: Maintain strict confidentiality and integrity of patient information, medical records, and laboratory reports. Information must not be shared with unauthorized persons.
Operational Coordination: Coordinate with internal departments for smooth workflow and timely resolution of operational issues.
Other Duties: Perform any other duties assigned by the Reporting Manager or Consultants.

Preferred candidate profile

📌 Customer Care Executive Mumbai (India)
🏢 Neuberg Diagnostics.
📍 India