Job description: Junior Executive - Customer Care

Roles and Responsibilities
Manage Inbound /Outbound calls
Managing a team of representatives offering customer support
Resolving customer complaints brought to your attention
Over-seeing the customer service process
Monitoring the work of individual representatives and of the team
Possessing excellent product knowledge to enhance customer support
Maintaining a pleasant working workplace for your team
Planning the training and standardization of service
Maintaining a positive, empathetic, and skilled attitude toward customers at all

times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.




Acknowledging and resolving customer complaints.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support

Qualification

Qualifications - Any degree

Requirements

Skills for Success:
Excellent Communication
Should be fluent in English, Hindi and Bengali.
Good in Handling customer queries

Benefits

Perks and Advantages

Performance based variable pay

Employee friendly environment

Monthly employee engagement

Annual vacation

📌 Customer Care Executive Hindi/bengali Ahmedabad
🏢 Durafit
📍 Ahmedabad