We are looking for a highly organised and execution-focused Business Manager – Operations to support and coordinate operations across our multi-outlet restaurant group in Surat and Ahmedabad.

Key Responsibilities
Coordinate operational activities across 7 restaurant outlets, central production kitchen, and catering/events operations.
Maintain a clear weekly overview of outlet performance, staffing gaps, guest complaints, maintenance issues, audit findings, and ongoing projects.
Track operational issues and action points from assignment through actual closure.
Conduct regular outlet visits across Surat and Ahmedabad to understand ground-level operational status and identify gaps.
Coordinate with Operations, HR, Kitchen, Food Safety, Maintenance, Tech, and other department heads for smooth execution.
Support new outlet openings, menu launches, events, licence renewals, vendor onboarding, and other cross-functional projects.
Prepare meeting agendas, document key decisions, maintain action trackers, and follow up with responsible stakeholders.
Identify delays and operational blockers early and escalate them to management when required.
Support urgent operational escalations and coordinate with the appropriate teams for quick resolution.
Use AI tools such as Claude for reporting, task management,



communication, data summarisation, and workflow automation.
Build simple systems, trackers, and processes to reduce repetitive manual work and improve execution speed.

Candidate Requirements
4–8 years of experience in Food & Beverage, Restaurant Operations, Hotel Operations, Area/Cluster Operations, or Central Operations.
Solid hands-on understanding of restaurant and floor operations.
Excellent coordination, follow-up, organisation, and problem-solving skills.
Strong written and verbal communication.
Comfortable coordinating with senior department heads and driving accountability without direct reporting authority.
Fluent in English, Hindi, and Gujarati.
Comfortable using technology and AI tools for day-to-day work.
Willing to travel regularly between Surat and Ahmedabad.
Adaptable to support operational escalations during evenings or weekends when required.

Location: Surat, Gujarat (Regular travel to Ahmedabad)
Experience: 4–8 Years
Industry: Restaurant / Hospitality / Food & Beverage
Salary: ₹8–12 LPA, depending on experience

Pay: ₹45,000.00 - ₹80,000.00 per month

Perks:
Adaptable schedule
Food provided

Work Location: In person

📌 Business Manager Surat (India)
🏢 Bookends Hospitality
📍 India