Role: L2 Technical Support Engineers

Location: Chennai

Experience: 3 plus years

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:
Act as the primary technical escalation point from L1 or field resources.
Manage complex troubleshooting and coordinate with L3 or vendor teams as needed.
Provide structured communication and ownership through to case closure.
Use defined tools, knowledge bases, and system access to support customers and technicians effectively.
Handle inbound and outbound interactions via phone, email, and case/ticket updates
Ensure consistent daily ticket progression with transparent, updated notes and actions.
Provide professional and concise communication of resolutions to both customers and field technicians.




Maintain robust ownership of cases until resolved, escalating only when necessary.
Stay informed of product updates, system changes, and policy revisions.
Meet or exceed training, certification, and QA standards (including learning modules, coaching feedback, and simulation exercises).
Partner with the Incident Coordinators to triage and assign incoming cases appropriately.
Collaborate with cross-functional teams including Field Services, Problem Management, and Engineering when required.

Key skills & knowledge:
Solid analytical and troubleshooting capability across hardware and software environments
Required Hardware skills/basic knowledge- Screens/Displays, Switches, Media player, Cables/wires.
Required Software skills/basic knowledge-IP, Gateway, Network, DNS, OS installation, POS file, CMS, Linux, Ubuntu
Immediate Joiner Prefered .
Excellent written and verbal communication skills in English.

📌 Technical Support Engineer 2 Chennai
🏢 Concentrix
📍 Chennai