Responsibilities

• Oversee daily technology operations, ensuring services are delivered reliably and in accordance with agreed service levels.

• Manage operational processes including incident management, change management, and problem management aligned to ITIL best practices.

• Coordinate cross-functional teams to maintain operational stability and drive continuous service improvement.

• Monitor operational KPIs and produce regular reporting for leadership on service health, risks, and capacity.

• Identify and implement process improvements to increase efficiency, reduce costs, and improve service quality.

• Manage vendor relationships and ensure contractual obligations are met.

• Support business continuity and disaster recovery planning activities.

Qualifications

• Solid understanding of IT operations, ITIL frameworks, and managed services delivery.

• Proficiency with ITSM tools (ServiceNow) and operational monitoring platforms.

• Solid leadership, problem-solving, and organizational skills.

• Excellent communication and stakeholder management capabilities.

📌 Operation Manager Gurugram (India)
🏢 AIS business solution
📍 India