Job Description Job Profile 1: Junior Omni-Channel Journey Nurturer
Role Overview:
We are looking for a friendly, customer-centric Junior Journey Nurturer to be the first point of
contact for leads coming from our digital platforms (social media, website, emails). Your goal is to
make a excellent first impression, capture the customer's requirements, and keep them engaged
through their preferred communication channel until they are ready to talk to our core sales team.
Key Responsibilities:
Lead Capture: Monitor inbound inquiries from social media, emails, and website forms, responding
promptly.
Personalized Communication: Reach out to leads via their preferred method—whether that is a
phone call, WhatsApp chat, or video call.
Relationship Building: Act as a friendly guide. Answer basic questions and build a rapport without
pushing for a hard sale.
Consistent Follow-up: Keep in touch with leads regularly, providing them with helpful information
to keep their interest warm.
Sales Handover: Identify when a customer is showing robust buying signals and smoothly

📌 Digital/online Sales Hyderabad (India)
🏢 Krishna Jewellers Pearls & Gems Private
📍 India