Job Description

JD : mCan Operations

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Reports to: GM - Enterprise Application Team

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Location: Bangalore – MIT Office

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Employment Type: Full time- (Immediate Joiners)

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The ideal candidate is a problem-solver who can switch seamlessly between high-level strategic planning and day-to-day tactical execution. Candidate will analyse current systems to identify bottlenecks, implement process improvements, and foster a culture of operational excellence.

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Key Responsibilities

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Operational Leadership & Strategy

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Oversee day-to-day business operations to ensure seamless execution of workflows and delivery.
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Translate the company's strategic goals into actionable operational plans with clear KPIs.
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Collaborate with senior leadership to make decisions regarding operational activity and strategic goals.
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Identify opportunities to scale operations and implement new technologies or systems to support growth.
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Process Improvement & Efficiency

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Analyze current operational processes and performance metrics to identify inefficiencies.
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Design and implement policies, procedures, and best practices (SOPs) to improve quality, productivity, and efficiency.
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Lead change management initiatives to ensure smooth adoption of new processes across departments.
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Team Management & Development

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Lead, mentor, and motivate a high-performing operations team
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Conduct performance reviews, set individual goals, and provide coaching to support career development.
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Foster a cooperative and inclusive work workplace that encourages cross-departmental communication.
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Requirements

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Experience: 5 to 7 Years proven experience in an operations management.
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Industry Knowledge: Experience in the Telecom domain
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Technical Proficiency: Strong knowledge of operational software and tools ERP systems Project Management tools like Jira, Jenkins, ELK stack, SQL server, remedy and Advanced

📌 Application Support Engineer Bengaluru
🏢 MOBILY INFOTECH
📍 Bengaluru