ROLE SUMMARY

The Assistant City Lead supports the City Lead in overseeing the day-to-day operations, quality, and performance of all Sunshine centers within the city. This role acts as the right hand to the City Lead — stepping in to manage center-level issues, coordinate across center heads, and ensure consistent standards of care quality and parent experience across every location. It's a solid stepping-stone role for someone building toward a City Lead or regional leadership position.

KEY RESPONSIBILITIES

Multi-Center Operations Support
Support the City Lead in monitoring daily operations across all centers in the city
Visit centers regularly to check on staffing, therapy room quality, and facility upkeep
Act as point of escalation for center heads when the City Lead is unavailable
Help coordinate resources (staff, supplies, maintenance) between centers as needs shift

People & Staffing
Support hiring, onboarding, and training coordination for center-level staff (therapists, caregivers, center heads)
Help manage staffing coverage across centers,



including backup coverage for absences
Support performance check-ins and coaching for center heads alongside the City Lead
Assist in building a robust culture and retention across the city's teams

Parent & Family Experience
Help resolve escalated parent concerns or complaints across centers
Support consistent communication standards (updates, events, feedback loops) across all locations
Monitor parent satisfaction and enrollment retention trends citywide

Admissions & Enrollment Support
Support the City Lead in tracking the enrollment numbers, waitlists, and capacity across centers
Help coordinate admissions processes and tours where needed
Assist with local outreach or community partnership efforts to drive enrollment

Data & Reporting
Track key operational metrics across centers (attendance, staffing ratios, enrollment, incident reports, parent satisfaction) using Excel
Build and mai

📌 Assistant City Lead Rewa
🏢 Sunshine by Lissun
📍 Rewa