Job DescriptionTCS has been a outstanding pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.
NWhat we are looking for
NRole: Contact Center Engineer
NExperience Range: 5 to 8 Years
NLocation: Bangalore, Hyderabad
NMust Have:
N
n
Cisco UCCE or UCCX Administration and Support N
Cisco CVP (Customer Voice Portal) N
Cisco Finessen
Cisco Unified Communications Manager (CUCM) N
Cisco Unified Intelligence Center (CUIC) N
IVR Development and Call Routing Scripts N
SIP Protocol, Voice Gateways, CUBE N
Troubleshooting Voice and Contact Center Technologies N
Understanding of TCP/IPand Networking Fundamentals N

nGood to Have:
N
n
Cisco Webex Contact Center (WxCC) N
Genesys / Avaya ContactCenter Exposure N
Experience with REST APIs and Contact Center Integrations N
Python or PowerShell Scripting N
Reporting and AnalyticsTools N




Cloud Contact Center Solutions N

nEssential:
N
n
Design, deploy, and maintain Cisco Contact Center solutions. N
Configure and support Cisco UCCE/UCCX, CVP, Finesse, CUIC, and Voice Gateways. N
Develop and troubleshoot IVR call flows and routing scripts. N
Manage SIP trunks, Voice Gateways, and telephony infrastructure. N
Perform contact center upgrades, migrations, and system integrations. N
Monitor system performance and proactively resolve issues. N
Collaborate with business stakeholders to gather requirements and implement enhancements. N
Provide L2/L3 support and participate in on-call support activities. N
Create technical documentation, SOPs, and operational runbooks. N

nMinimum Qualification:
N
n
15 years of full time education N
Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable) N

📌 Contact Center Engineer Karnataka (India)
🏢 Tata Consultancy Services
📍 India