Job DescriptionKia India is hiring for Area Service Field Manager role for Kolkata location.
NIdeal candidate should hold a regular degree in Mechanical/Automobile Engineering and have similar industry experience from Passenger Car Industry with direct OEMs.
NExperience: 4 to 9 years
NNo of Open Position: 1
NRoles & Responsibilities:
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Business development - Ensure Repair Orders and Spare Parts retails in line with Dealer current Vehicle sales, Customer Retention, sale of Service Programs through Channel Partners. N
Customer Satisfaction –Ensure high level of Customer Satisfaction - DCSI, low Customer complaints and Average Resolution of time. N
Process adherence – Regular OJT with Dealer manpower on Aftersales Processes, conduct regular audits and improve performance as per KIN standards. N
Manpower – Recruit critical manpower, support Dealer in training plan,



Regular assessment of manpower skill level and share input with Dealer Principal. N
Audits – Warranty audits, Infrastructure audit, Process Quality Audit. Spare Inventory audit. N
Network expansion and monitoring of workshop construction till workshop activation. N
Conduct Regional Service activities like Service Camps for promotion of Kia Brand and customer satisfaction. N
Follow up with Dealer team on payments for license renewals. N
Technical support – Preliminary level of technical support to Dealer, sharing information with HO technical team on critical technical issues. N
Implement KIN initiatives at Dealer level. N
Sharing of competition information with RSFM on regular basis. N

📌 Area Service Field Manager Secunderabad (India)
🏢 Kia India
📍 India