Handle inbound and outbound calls: The BPO executive will be responsible for answering calls from customers and making outbound calls for sales or customer service purposes.
Resolve customer queries: The candidate should be able to effectively address customer concerns, provide information about products or services, and resolve issues in a timely and professional manner.
Maintain customer records: It is important for the BPO executive to accurately document all customer interactions, including complaints, feedback, and inquiries, in the company's database.
Adhere to scripts and guidelines: The candidate must follow pre-established scripts and guidelines when communicating with customers to ensure consistency and accuracy in information provided.
Meet targets and deadlines: The BPO executive should work towards meeting key performance indicators, such as call handling times, customer satisfaction levels, and sales targets, within specified deadlines.

Skills and Expectations:
Positive communication skills:



The candidate should have solid verbal communication skills to effectively interact with customers and colleagues.
Basic computer knowledge: Proficiency in using basic computer applications and customer management systems is required.
Customer service orientation: A customer-centric approach and a willingness to go the extra mile to help customers is essential.
Ability to work under pressure: The candidate should be able to handle a high volume of calls and manage challenging situations calmly and efficiently.
Punctuality and professionalism: The BPO executive is expected to be punctual, reliable, and maintain a skilled demeanor at all times.
Experience

Fresher
No. of Openings

45
Education

12th Pass
Role

BPO Executive
Industry Type

Hospitals / Medical / Healthcare Equipments
Gender

Female
Job Country

India
Type of Job

Full Time (Night Shift)
Work Location Type

Work from Office

📌 12th Pass Freshers For Bpo Executive Nagpur (India)
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