Job Description

Work Experience: 1 - 2 years

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Work Location: Infopark, Kochi

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Responsibilities:

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Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.
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Initiates follow up calls with customers.
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Responding to client IT support requests via chats, calls, and tickets.
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Providing technical support via remote access.
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Update and monitor ticketing systems.
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Essential requirement:

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Excellent communication skills.
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Willing to work in rotational shift.
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Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.
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Positive knowledge of working with Windows and MacOS systems.




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Proficient knowledge of computer systems and their peripherals.
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Experience in SharePoint Online, Microsoft Office 365, Ms Outlook, Ms Word, Ms Excel, OneDrive etc is essential.
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Minimum 6 months voice experience in International Technical Support preferred.
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Knowledge in infrastructure concepts like Active Directory, Windows Servers, DNS, DHCP, RDP, AV, VM, MDM, Backup, VLAN, VPN, Servers, Firewall, Router, switch, Printer etc. would be an added advantage
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📌 Help Desk Engineer Kochi
🏢 WorkSent
📍 Kochi