Job Description

Key Responsibility:

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Support clients on phone, email or remote support tools in using and deriving maximum value from the application
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Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value
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Proactively build strong customer relationships
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Understand client requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and skilled manner
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Solutionize either through configurations or workarounds to address client specific requirements
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Develop competence in the use of all the information systems used in implementation of the application
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Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process Tools experience if any:
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Experience in GreytHR & Zendesk
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Qualification and Experience:

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Any Graduate with 2+ years of experience in a customer support role in payroll with high client interaction preferably with domestic clients
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Excellent client handling skills
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Domain knowledge in Indian Payroll is mandatory
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Thorough knowledge of Indian Payroll statutory compliance will be an advantage
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Highly Customer Focused with ability to listen and engage customers to achieve desired outcome
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Excellent verbal and written English communication skills
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Excellent skills on effective telephone and email communication
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Apart from English, familiarity in either Hindi, & other language's would be added advantages
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High degree of patience Benefits:

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Excellent Opportunity to be involved in high impact work and progressive learning workplace.
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Great team members & energy filled work environment.
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Market-competitive salary. External Skills And Expertise
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Indian Payroll Knowledge
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Good Written & Verbal Communication
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Experience into Customer Support
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📌 Payroll Support Bengaluru
🏢 Greytip Software Private
📍 Bengaluru