Company Description AL Fahad Global Enterprises is a growing organization focused on delivering high-quality customer support and business process services. The company is committed to maintaining qualified standards, clear communication, and efficient service for its clients. Team members are encouraged to develop their skills, work collaboratively, and contribute to continuous improvement.

AL Fahad Global Enterprises offers opportunities for growth opportunities in a structured and supportive environment. The organization values integrity, accountability, and a strong customer-centric approach.

Role Description This is a full-time, on-site Blended Voice Process role based in Bengaluru, offering approximately 32k in hand and seeking immediate joiners. The role involves handling both inbound and outbound voice-based customer interactions, resolving queries, and providing accurate information in a clear and professional manner. Daily responsibilities include responding to customer calls, updating records in internal systems, following standard operating procedures, and escalating issues when required.

The role also includes maintaining service quality metrics, adhering to schedules,



and collaborating with team members and supervisors to ensure smooth operations. The position requires consistent attendance, adaptable working hours as per process needs, and openness to feedback and training.

Qualifications
Candidates should possess strong verbal communication skills, clear speaking ability, and active listening skills.
Candidates should possess customer service skills, including empathy, patience, and a problem-solving mindset.
Candidates should possess basic computer literacy, including typing skills and familiarity with CRM or call center applications.
Candidates should possess time management and organizational skills to handle multiple calls and tasks efficiently.
Candidates should possess adaptability to shift-based work and the ability to perform under performance targets.
Prior experience in voice process or call center roles is preferred but not mandatory.
Minimum educational qualification: higher secondary or equivalent; a diploma or degree is an advantage.
Proficiency in English; knowledge of additional regional or international languages is a plus.

📌 Blended Voice Process Immediate Joiners In Hand Bengaluru
🏢 AL Fahad Global Enterprises
📍 Bengaluru