Job Overview

We are looking for a Business Development Executive – E-Commerce & Online Sales to handle customer enquiries, marketplace communications, lead follow-ups, and sales support through eBay and IndiaMART.

This role is suitable for candidates with 0–3 years of experience, including freshers who have valuable communication skills, customer-handling ability, and basic computer knowledge. Candidates with prior experience in e-commerce, customer support, telecalling, inside sales, IndiaMART, eBay, or online marketplace operations will be preferred.

Key Responsibilities

Customer Support & Enquiries
Respond to customer enquiries through calls, emails, WhatsApp, and marketplace platforms.
Understand customer requirements and provide appropriate product information.
Follow up with prospective customers and convert enquiries into sales opportunities.
Maintain professional and timely communication with customers.
Record customer interactions, enquiries, and follow-ups accurately.

eBay & E-Commerce Support
Handle customer messages and emails received through eBay.
Support product listing and catalog management.
Monitor product listings and marketplace activities.
Assist with online advertising campaigns and promotions.
Track orders, enquiries,



and account performance.
Review basic marketplace reports and identify areas for improvement.

IndiaMART & Lead Management
Handle incoming IndiaMART leads, calls, and customer enquiries.
Follow up with marketing and online-generated leads.
Share quotations, product details, and other required information with customers.
Coordinate with the sales team for order processing and customer requirements.
Track leads from initial enquiry through follow-up and order confirmation.
Maintain accurate lead and customer records.

Required Skills
Valuable verbal and written communication skills.
Fluency in English, Hindi, Kannada, Telugu, and Tamil is preferred.
Basic knowledge of MS Office, Excel, email, WhatsApp, and internet applications.
Positive customer-handling and follow-up skills.
Ability to communicate professionally with customers.
Strong attention to detail and organisational skills.
Positive attitude, willingness to learn, and target-oriented approach.
Candidates with knowledge of IndiaMART, eBay, e-commerce, customer support, telecalling, inside sales, or online lead management will have an added advantage.

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