About the Role

We are looking for an Escalation Desk Executive to handle complex customer issues across Voice, Chat,

and Blended support channels. The role requires solid problem-solving skills and experience handling escalations in an e-commerce/customer service setting.

Key Responsibilities
Handle and resolve customer escalations through Voice, Chat, and Blended channels.
Manage complex queries related to orders, deliveries, cancellations, refunds, returns, payments, and product issues.
Ensure timely resolution while maintaining high customer satisfaction.
Coordinate with Operations, Logistics, Payments, and Category teams for issue resolution.
Identify recurring customer issues and highlight process gaps.
Maintain accurate escalation records and follow up until closure.
Meet defined TAT, CSAT, quality, and productivity targets.

Pay: ₹400,000.00 - ₹500,000.00 per year

Perks
Health insurance

Work Location: In person

📌 Customer Support Executive Cse Gurugram
🏢 Pinnacle HR Consultants
📍 Gurugram