Salary: Up to 5.2LPA (based on current CTC & relevant experience)
About the Role
We are looking for a dedicated and technically strong Technical Support Engineer – AMS to join our growing support operations. This role demands excellent troubleshooting skills, solid product knowledge, and the ability to support customers with professionalism and patience. If you enjoy solving technical issues and ensuring seamless user experience, this role is a outstanding fit for you.
You will be responsible for diagnosing computer hardware and operating system issues, providing resolutions, and guiding users through step-by-step solutions. You will work closely with internal teams to ensure consistent and high-quality support delivery.
Key Responsibilities
Technical Support
Diagnose, troubleshoot, and resolve issues related to computer hardware, operating systems, and related peripherals.
Provide remote technical assistance through phone, email, or tickets.
Guide users with step-by-step resolutions for both basic and advanced technical concerns.
Document issues, resolutions, and escalations accurately in the ticketing system.
Required Qualifications
Graduate, preferably BCA or equivalent technical background.
1 to 4 years of relevant experience in technical support or IT helpdesk roles.
Strong understanding of computer hardware, OS concepts, system configurations, and troubleshooting methods.
Valuable English communication skills, both verbal and written.
Ability to multitask and work in a fast-paced support environment.
Pay: ₹30,000.00 - ₹43,000.00 per month
Benefits
Health insurance
Provident Fund
Application Question(s):
Do you have minimum 1 year of experience in Technical Support / Desktop Support / IT Helpdesk?
Are you comfortable with the max package of 5.2LPA
Can you communicate fluently in Hindi and English?