About the Job

We are seeking a highly organized and results-driven Project Manager to lead and deliver ITSM product implementation projects, preferably involving Freshworks solutions (Freshservice & Freshdesk), from initiation through completion.

The Project Manager will ensure projects are delivered on time, within scope, and within budget while aligning implementation activities with the client’s ITSM transformation goals.

Key Responsibilities
Lead end-to-end Freshworks implementation projects, managing scope, timelines, risks, and resources
Coordinate cross-functional teams including Solution Architects, Implementation Engineers, Developers, and Business Analysts
Define project plans, milestones, deliverables, and timelines aligned with client objectives
Manage stakeholder communication, project reporting, and governance
Oversee requirements gathering, design workshops, and UAT sessions with clients
Ensure implementation activities follow ITIL processes and enterprise standards
Drive change management and adoption strategies for client organizations
Monitor project KPIs and SLAs to ensure measurable business outcomes




Identify and manage project risks, dependencies, and issues throughout the lifecycle

Required Qualifications
Bachelor’s/Master’s degree in Computer Science, IT, or a related field
Minimum 4 years of experience managing Freshworks or other ITSM product implementations, with 8–10 years of overall IT experience
Robust knowledge of ITIL processes and ITSM frameworks
Experience with project management methodologies (Agile, Waterfall, or Hybrid)
Excellent communication, leadership, stakeholder management, and coordination skills
Proficiency in project management tools such as MS Project, Jira, Trello, or equivalent

Preferred Qualifications
PMP or equivalent project management certification
Hands-on experience managing Freshworks implementations (Freshservice / Freshdesk)
Experience managing enterprise ITSM transformation projects
Experience coordinating technical and functional teams in client-facing settings

Note: Candidates without prior ITSM / Freshworks implementation experience will be least preferred.

📌 Project Manager Itsm/freshworks Implementations Karaikudi
🏢 RCK Techiees
📍 Karaikudi