Roles & Responsibilities
Provides plan and claim information, assists with submission of claims and makes outbound calls to gather missing information on incomplete claims.
Conducts research when needed to resolve customer questions or complaints.
Responds to telephone inquiries from insured’s regarding specific claim details.
Understands processes within entire department to assist callers with questions and triage information received.
Works closely with the Claims Reimbursement and Care Managers to provide a seamless customer experience.
Outbound calls and letters to customers and providers to research incomplete claims.
Escalate complaints and potential complaints appropriately
Contributes ideas that enhance service quality.
Performs project work and other related duties as assigned or required
📌 Specialist Noida
🏢 MetLife
📍 Noida
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.