Role & responsibilities
Provide technico-functional support for ECM applications, resolving user requests, incidents, and functional issues.
Manage and support OpenText xECM / Content Server and other ECM applications within the portfolio.
Analyze business requirements and recommend configuration, parametrization, and process improvements.
Monitor application health, performance, security, user access, certificates, and other operational activities.
Manage and execute document migration activities, including planning, validation, testing, and coordination.
Prepare and maintain AMS KPIs, reports, and dashboards to track application performance and support effectiveness.
Define, improve, and maintain AMS processes, SOPs, and technical/functional documentation.
Coordinate IDP (Intelligent Document Processing) activities with business users, technical teams, vendors, and offshore partners.
Manage roles, authorizations, user access,



and security-related activities across ECM applications.
Identify prospects to improve application quality, performance, stability, and user experience.
Coordinate with internal stakeholders and external AMS partners for issue resolution, enhancements, and project activities.
Support new business requirements and ensure successful implementation across the ECM application landscape.

Preferred candidate profile
8+ years of experience in ECM / Business Analysis / AMS.
Strong hands-on experience with OpenText xECM / Content Server.
Experience in document migration, application support, and monitoring.
Valuable understanding of IDP, user access, security, and AMS processes.
Solid analytical, problem-solving, and stakeholder management skills.

📌 Ecm Senior Business Analyst Chennai
🏢 CMA CGM
📍 Chennai