Educational Requirements
Bachelor of Engineering, Bachelor of Technology, Bachelor of Science, Bachelor of Comp. Applications

Service Line

Cloud Infrastructure Services

Responsibilities
Experienced in Java and .NET Production Support, handling incident resolution, application monitoring, rootcause analysis, and performance issues while ensuring system stability and SLA compliance.
Solid expertise in ITILaligned Problem and Incident Management, including trend analysis, permanent fix implementation, and continuous service improvement.
Proficient in Infrastructure and Application Monitoring using tools such as Dynatrace, Splunk, and CAESP, with handson experience in proactive monitoring, alert management, log analysis, and workload automation.
Skilled in CAESP / Workload Automation for job scheduling, batch processing, failure handling, and dependency management in critical production environments.




Experienced in Big Data Production Support integrated with ITSM processes, supporting highvolume, missioncritical systems.
Demonstrated ability in Major Incident Management, coordinating crossfunctional teams, ensuring effective communication, rapid restoration of services, and postincident reviews.
Solid working knowledge of SQL and AWS services, with handson production support experience in the Banking Domain, adhering to regulatory, security, and compliance standards.
Adept at working in 24x7 support settings, ensuring high availability, reliability, and operational excellence.

Preferred Skills
Foundational->Maintenance and Production Support process->PLM Support process

📌 Production Support Engineer Hyderabad (India)
🏢 Infosys
📍 India