18 Sep
|
USHA International
|
Mumbai
18 Sep
USHA International
Mumbai
Job Title: Area Service Manager
Department: Service
Job Location: [Mumbai]
Key Responsibilities:
Manage end-to-end service delivery and ensure complaint resolution within agreed SLAs.
Handle critical customer complaints and ensure timely resolution.
Monitor technicians performance and coordinate product/service training.
Manage Authorized Service Centers (ASC) and third-party resources.
Ensure adequate availability of spares and timely service support.
Prepare MIS reports and conduct root-cause analysis for recurring complaints.
Maintain robust relationships with Service Centers, Dealers, Customers and internal stakeholders.
📌 Area Service Manager Mumbai
🏢 USHA International
📍 Mumbai