Role & responsibilities
Drive business acquisition, portfolio growth, and revenue enhancement.
Strengthen customer/anchor/vendor/partner relationships depending on the role scope.
Ensure compliance with credit, KYC, risk, and audit standards.
Support customer onboarding, documentation, and relationship deepening.
Collaborate with branches, credit, risk, operations, and product teams.
Monitor portfolio performance, delinquency, and early warning signals.
Enable digital adoption, process efficiency, and service quality improvements.

Key Performance Indicators (KPIs)
Business acquisition & portfolio growth
Revenue & cross-sell contribution
Portfolio quality & delinquency control
Customer satisfaction & service excellence
Compliance & documentation quality




Productivity & activity score achievements

Skills & Competencies
Robust understanding of MSE/SCF/Commercial/Trade Finance business
Financial analysis, credit understanding & risk awareness
Customer relationship management & negotiation skills
Analytical thinking, problem-solving & process discipline
Positive communication, coordination & stakeholder management

Qualifications & Experience
Graduate/Postgraduate with relevant experience in MSE, Supply Chain Finance, or Banking.
Experience in credit, sales, portfolio, or relationship roles preferred.

📌 Regional Head Mse Mumbai
🏢 Jana Small Finance Bank
📍 Mumbai