Role Overview We are looking for a VM/CX Manager to own visual merchandising standards and customer experience across our stores. Industry (mandatory) - FMCG / Premium Retail / Grocery Retail / Lifestyle Retail / Fashion Retail / D2C Retail
Key Responsibilities: - Visual Merchandising • Define and roll out VM guidelines (layout, planograms, signage, displays) across stores. • Conduct regular store visits/audits to ensure VM standards are maintained. • Plan and execute VM for current launches, seasonal themes, and promotions. Customer Experience • Define and monitor customer experience standards across stores - store ambience, staff behaviour, and service quality.



• Track customer feedback/complaints and work with store teams to resolve and improve experience. • Train store teams on VM and CX standards along with the L&D; team.
What We Are Looking For •
2-4 years of experience in visual merchandising and/or customer experience in a retail environment. • An eye for store aesthetics, layout, and merchandising standards. • Strong ability to train and align store teams on VM/CX standards. • Comfort with frequent store visits and hands-on execution. • Good communication and coordination skills.
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📌 Visual Merchandising & Customer Experience (VM/CX) Manager (India)
🏢 EMRIOM SOLUTIONS
📍 India