Candidate must have robust hands-on experience of 10+ years in Salesforce ecosystem with at least 4-5 years of experience architecting and implementing Salesforce Field Service Lightning (FSL) solutions. Required Skills & Experience Lead end-to-end architecture, design, and implementation of Salesforce Field Service Lightning (FSL) solutions. Design scalable field service management solutions for enterprise organizations. Deep expertise in: Salesforce Field Service Lightning (FSL) Service Cloud Experience Cloud Sales Cloud Mobile Field Service Solutions Strong understanding of FSL core components: Service Territories Service Resources Operating Hours Work Types Work Orders Work Order Line Items Service Appointments Skills Management Dispatcher Console Hands-on expertise in: Scheduling Policies Work Rules Optimization Rules Routing Strategies Resource Availability Crew Management Asset Management Experience designing Mobile Workforce Management solutions. Expertise in: Apex Lightning Web Components (LWC) Flow Automation Platform Events REST/SOAP APIs Design enterprise-grade integrations with: SAP Oracle ERP GIS Platforms IoT Platforms Asset Management Systems External Scheduling Systems Strong understanding of: Real-time scheduling Appointment optimization Service lifecycle management Preventive maintenance processes Inventory and asset tracking Experience implementing:



Offline Mobile Capabilities Mobile Workforce Enablement Technician Productivity Solutions Strong understanding of: Salesforce Security Architecture Sharing Rules Role Hierarchies Governor Limits Large Data Volume (LDV) considerations Experience with Dev Ops tools: Copado Gearset Auto Rabit Git Hub Azure Dev Ops Experience leading architecture reviews, design reviews, and code reviews. Strong stakeholder management, client interaction, and consulting experience.
Key Responsibilities* Define enterprise architecture for Salesforce Field Service programs. Lead solutioning workshops with business stakeholders, dispatch teams, and field service operations. Design scalable workforce scheduling and optimization frameworks. Architect mobile workforce solutions for technicians and field engineers. Define integration strategies across ERP, Asset Management, GIS, and IoT platforms. Establish architecture standards and governance frameworks. Review technical designs and ensure adherence to Salesforce best practices. Mentor developers, technical leads, and solution architects. Participate in estimation, solution review, and pre-sales activities. Support deployment planning, release governance, and production readiness reviews. Ensure scalability, security, maintainability, and performance of FSL solutions.

📌 Field Service Lightning architect (India)
🏢 Tata Consultancy Services
📍 India