Position: Head – Training Location: Gurgaon Employment type: Permanent Job type: Full time PS - Experience in handling Travel or Airline process is mandatory.
Profile Summary:
Atain is looking for a Head – Talent Transformation to manage team of Talent Transformation Team. The position is responsible for the overall quality assurance & Talent Transformations.
Primary Job Responsibility:
• Forming strategies pertaining to smooth functioning, development and execution of various tasks for the Talent Transformation team keeping in mind the vision of the organization • Establish benchmarks for quality Talent Transformation services and maintain the same • Ensure effective implementation of systems and processes for measuring and monitoring the effectiveness of the Talent Transformation • Plan budgetary projections pertaining to Talent Transformation so as to fulfil the learning needs of the growing organization • Help in successful implementation of new channels of learning and development focusing on both conventional and non-conventional forms of Talent Transformation leading to optimization of the Talent Transformation • Leads client presentations and reviews • Manages client deliverables specific to Talent Transformation and reviews Talent Transformation performance with existing clients • Provides RFP Inputs and creates solutions to potential businesses • Perform periodic assessments of classroom/facilitation skills of direct reports (Trainer Certification, Trainer Feedback Observation & Focus Group Discussions) • Works with cross-functional teams to work retention plans thru employee engagement
Education and Essential Experience:
• Graduate in any discipline,



with above average academic profile • With 5 years – 8 years Talent Transformation experience in BPO or Call Center industry • At least 3 years of experience as Senior Talent Transformation Manager • Experience of managing a large scale Operations Talent Transformation Department • Familiarity with traditional and modern Talent Transformation methods (mentoring, coaching, on-the-job or in classroom Talent Transformation, e-learning, workshops, simulations etc.) • Strong understanding of business goals and standards for customer service • Ability to communicate effectively with senior management and other departments • Experience developing yearly Talent Transformation plans and materials for all departments throughout the company • Ability to effectively organize and manage multiple Talent Transformation initiatives simultaneously • Flexible and adaptive to work schedules
Key Enablers:
• Excellent communication and leadership skills • Ability to Measure and Assess Staff Talent Transformation Needs • Strong Communication and Interpersonal skills • Innovative Thinking • Critical Thinking • Judgment and Decision Making skills • Service Orientation skills • Time Management • Operations Analysis - Analyzing needs and product requirements to create a design. • Complex Problem Solving skills • Negotiation Skills • Excellent oral and written communication skills • Good client interfacing skills
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory workplace free from intimidation, harassment or bias based upon these grounds.

📌 Head of Training ( Travel & Airline Process) (India)
🏢 Atain
📍 India