? We're Hiring | Senior Director – Contact Centre Operations | BangaloreAre you a seasoned Contact Centre leader with a passion for operational excellence, transformation, and people leadership?? Location: Bangalore? Shift: US Shift? Work Model: 5 Days Work From OfficeKey Responsibilities:✅ Lead large-scale blended contact center operations (Inbound, Outbound & Chat)✅ Drive service delivery excellence, SLA governance, quality, CSAT & NPS performance✅ Build and lead operational transformation initiatives including AI, Analytics, Automation and RPA-led improvements✅ Manage client relationships, executive stakeholder communication, MBRs and QBRs✅ Contribute to business growth through financial discipline,



cost optimization and P&L; ownershipPreferred Background:✔ 18–22+ years of overall experience with 10+ years in leadership roles✔ Solid Contact Centre / BPO / GCC operations background✔ Experience in US Healthcare Membership or Provider Contact Centre operations preferred✔ Proven experience managing large-scale voice operations and delivery teams✔ Exposure to AI-led transformation, automation, analytics and process improvement initiatives✔ Strong client-facing and business governance experienceIf you are interested or know someone who would be a great fit, please connect or share your profile.#Hiring #SeniorDirector #ContactCentreOperations #BPOLeadership #USHealthcare #OperationsLeadership #CustomerExperience #Transformation #AI #Automation #WorkforceManagement #BangaloreJobs #LeadershipHiring

📌 Senior Director - Contact Centre Operations (Bengaluru)
🏢 SELECTIONS HR SERVICES PRIVATE
📍 Bengaluru