RED Global is looking for an Operations Coordinator to support the Global Operations Service Lead in managing day-to-day IT service operations across the Legal & Compliance and REWAM application portfolios.Roles and Responsibilities:Monitor AMS operations, incidents, requests, problems, and changes.Track SLA, KPI, service performance, risks, and action items.Prepare operational reports, dashboards, and service review materials.Support governance meetings, meeting minutes, and follow-up actions.Coordinate with vendors, AMS teams, and key stakeholders.Maintain service documentation, application inventory, and knowledge repositories.Support resource onboarding/offboarding and project transition activities.Skills and Experience:2–5 years in IT Operations, ITSM, Service Delivery, PMO, or Operational Coordination.Understanding of ITIL processes – Incident, Problem, Change,



and Request Management.Experience with SLA/KPI tracking and operational reporting.Experience coordinating AMS teams, vendors, and stakeholders.Familiarity with ServiceNow or similar ITSM tools.Robust communication, organization, documentation, and follow-up skills.Soft skills: structured, process oriented, able to navigate a complex environmentoperational governance, service management coordination, service monitoring, process mapping.Project Details:Location: India (Remote)Start Date: ASAPContract duration: 3 months with possible extensionRate: USD/DayLanguage: EnglishIf you’re interested, please send your updated CV at [email protected] or feel free to get in touch.

📌 It Service Management Governance Analyst – Contract (India)
🏢 RED Global
📍 India