Industry: FitnessLocation: Kemps corner, Grant Road.Designation: Automation Analyst (Full Time) WORK IN OFFICE ( 5 DAYS)Please note: candidates looking for remote or hybrid please do not applyExperience: ● 1-5 years of experience in product, CRM, growth, or systems rolesQualification: Tech Qualification (B Tech, BE- understands coding is must) This is a must haveWorking time 9.30am to 6.30amCtc : UPTO 12 LPA only (hike depends on market %, skillsets, years of experience) JOB DESCRIPTION We are a globally recognized, premium fitness brand delivering a distinctive, results-drivenbarre workout experience. With a strong presence across key international markets and a growingfootprint in India, We represents luxury, precision, and an uncompromising commitment to client excellence.As we scale, we are building a next-generation unified tech ecosystem that powers the entire clientjourney — from lead acquisition to retention — through a seamless integration of CRM, operations, communication, and AI.The Product & Systems Manager – CRM & Automation will be responsible for designing,implementing, and continuously optimising this unified customer and operations engine. This is ahigh-impact role that sits at the intersection of technology, operations, sales, and client experience,ensuring that all systems work seamlessly in real time.Reporting To: Head of Sales & Client Servicing This role owns the end-to-end system architecture and execution of Physique 57’s unified engine,including CRM, communication systems, automation workflows, analytics, and deep integrationwith Momence.The role will ensure: ● A single source of truth for all client data● Seamless real-time system integration● Automated workflows across the client lifecycle● Data-driven insights across sales, operations, and retentionRESPONSIBILITIES: 1) CRM & Client Intelligence Ownershipa) Build and manage a centralized CRM system with complete 360° client profiles (attendance, purchases, engagement,



communication history)b) Design and implement lifecycle tagging (new → active → at-risk → churned)c) Own the lead-to-member conversion pipeline and ensure effective tracking0and follow-upsd) Enable full visibility of the client journey across all touchpoints2) Communication & Automation Systemsa) Set up and manage the unified communication ecosystem (WhatsApp,Instagram, email, web chat) via Intercom. Build and optimize automatedworkflows for:i) Lead nurturingii) Trial follow-upsiii) Retention and win-back campaignsb) Milestones, birthdays, and engagement triggersc) Ensure all communication is behaviour-triggered and data-drivend) Oversee AI agent performance, lead qualification, and handoff to salesteams3) Feedback, NPS & Helpdesk Systemsa) Implement and manage post-class feedback and NPS systems.b) Ensure feedback is linked directly to client profiles for actionable insights.c) Build and manage the helpdesk/ticketing system with SLA tracking andescalation workflows.d) Enable real-time alerts for negative feedback and critical issues.e) Track resolution metrics and continuously improve service response quality4) Momence Integration Ownershipa) Own the deep API integration between Momence and internal systems.b) Ensure real-time, bi-directional sync of:i) Bookingsii) Attendanceiii) Purchasesiv) Client datac) Design and implement event-based triggers from Momence data:i) Missed class → follow-up workflowsii) Inactivity → churn prevention journeysiii) Purchases → onboarding and upsell journeysd)



Eliminate manual data handling and ensure full system automations.e) Maintain data consistency across CRM, communication tools, and reportingsystems5) Analytics, Reporting & Insightsa) Build and manage dashboards for:i) Retention and churnii) Revenue (per client, class, instructor)iii) Marketing attributionb) Implement automated daily and monthly reporting with AI-driven insights.c) Ensure a unified reporting layer across sales, operations, and finance.d) Identify trends, gaps, and opportunities to improve performance6) AI & Personalisation Systemsa) Implement AI-driven features including:i) Class 0recommendationsii) Churn prediction modelsiii) Dynamic pricing strategiesb) Enable personalised communication and content based on client behaviour.c) Continuously improve AI models based on data and outcomes7) Cross-Functional Collaboration a) Work closely with Sales, Operations, and CST teams to ensure systemadoption and effectiveness.b) Act as the bridge between business teams and technology systems.c) Drive training, SOPs, and best practices for system usage.d) Continuously gather feedback and improve system workflowsREQUIREMENTS:● Strong understanding of CRM systems, automation tools, and integrations● Experience working with APIs, system integrations, or no-code/low-code platforms● Data-driven mindset with strong analytical and problem-solving skills● Experience with tools like Intercom, HubSpot, Zapier, or similar platforms is a plus● Solid understanding of customer lifecycle, retention, and engagement strategies● Ability to manage multiple systems and workflows simultaneously● High ownership, execution focus, and attention to detail● Strong communication and cross-functional collaboration skills● Preference will be given to candidates with some level of coding experience or full‑stackdevelopment skills (e.G., familiarity with JavaScript, Python, SQL, or modern webframeworks).

📌 Automation Specialist (Maharashtra)
🏢 Talent Corner HR Services
📍 Maharashtra