Key Responsibilities Conduct
call monitoring and call auditing
for sales processes. Perform regular
call calibrations
with Quality, Training, and Operations teams. Evaluate calls based on defined
quality parameters and sales standards . Provide structured
call feedback and coaching
to sales executives. Identify quality and process gaps and recommend corrective actions. Track quality scores and maintain
QA/MIS reports . Ensure adherence to
process, sales, and compliance guidelines . Support continuous improvement in
customer experience and sales performance .
Mandatory Requirements
✔️ Experience in
Sales Process Quality / QA ✔️ Hands-on experience in
Call Monitoring & Call Auditing ✔️ Experience in conducting
Call Calibration ✔️ Strong experience in providing
Call Feedback ✔️ Valuable understanding of sales processes and quality parameters ✔️ Strong communication and analytical skills ✔️ Ability to work closely with Operations and Training teams
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Contact:
Raksha Shukla – (phone hidden)

📌 Sales Auditor - Quality Analyst (India)
🏢 Policybazaar.com
📍 India