RED Global is looking for an
Operations Coordinator
to support the Global Operations Service Lead in managing day-to-day IT service operations across the Legal & Compliance and REWAM application portfolios.
Roles and Responsibilities: Monitor AMS operations, incidents, requests, problems, and changes. Track SLA, KPI, service performance, risks, and action items. Prepare operational reports, dashboards, and service review materials. Support governance meetings, meeting minutes, and follow-up actions. Coordinate with vendors, AMS teams, and key stakeholders. Maintain service documentation, application inventory, and knowledge repositories. Support resource onboarding/offboarding and project transition activities.
Skills and Experience: 2–5 years in
IT Operations, ITSM, Service Delivery, PMO, or Operational Coordination . Understanding of
ITIL processes
– Incident, Problem, Change,



and Request Management. Experience with
SLA/KPI tracking and operational reporting . Experience coordinating
AMS teams, vendors, and stakeholders . Familiarity with
Service Now or similar ITSM tools . Robust communication, organization, documentation, and follow-up skills. Soft skills: structured, process oriented, able to navigate a complex environment operational governance, service management coordination, service monitoring, process mapping.
Project Details: Location:
India (Remote) Start Date:
ASAP Contract duration:
3 months with possible extension Rate:
USD/Day Language:
English
If you’re interested, please send your updated CV at or feel free to get in touch.

📌 IT Service Management Governance Analyst – Contract (India)
🏢 RED Global
📍 India